Privacy Policy

Last updated: May 12, 2026

Moonstone Massage Spa ("Moonstone," "we," "us," or "our") respects your privacy. This policy describes how we collect, use, and share information when you use our website, book services, or receive communications from us—including text (SMS) messages delivered through our messaging provider, Telnyx.

Information we collect

Depending on how you interact with us, we may collect:

  • Contact and account details — such as name, email address, and phone number when you book appointments, create an account, join a waitlist, or contact us.
  • Booking and service information — appointment times, service preferences, intake information you choose to provide, and related notes needed to deliver care.
  • Payment information — processed by our payment partners; we do not store full card numbers on our own servers.
  • Communications metadata — for example, message delivery status, timestamps, and carrier-related data associated with SMS or email sent on our behalf.
  • Technical data — such as browser type, device identifiers, and usage information when you use our site (including analytics where enabled).

How we use information

We use the information above to:

  • Schedule, confirm, change, or remind you about appointments and classes.
  • Send service-related notices (for example, billing or membership updates) when applicable.
  • Operate and improve our website, security, and customer support.
  • Comply with law, respond to lawful requests, and protect our rights and the safety of others.

SMS and Telnyx

When you provide a mobile number and consent (or sign up for) text notifications, we may send SMS or MMS messages related to your requests—for example, appointment reminders or account notices. Message frequency varies based on your interactions with us. Standard message and data rates may apply.

SMS traffic may be transmitted through Telnyx Inc. and downstream mobile carriers. Telnyx processes message content and routing data as a service provider on our instructions. You can read Telnyx's privacy policy here: telnyx.com/legal/privacy-policy.

Opt out: You can cancel SMS notifications at any time by replying STOP to a message from us. For help, reply HELP. If you opt out, we may still contact you by email or phone where appropriate for transactional or legal notices.

Sharing of information

We may share information with:

  • Service providers — such as Telnyx (SMS), email delivery providers, scheduling or CRM tools, payment processors, and hosting or analytics vendors that assist our operations.
  • Professional advisors — such as lawyers or accountants, when required.
  • Legal and safety — when we believe disclosure is required by law, court order, or to protect rights, safety, or security.

We do not sell your personal information for money. Where required by law, we honor applicable opt-out rights for certain sharing for targeted advertising (we describe advertising practices in any separate notice if they apply).

Retention

We keep information only as long as needed for the purposes above, including legal, accounting, or reporting requirements. Retention periods vary by data type and jurisdiction.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the Internet is 100% secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. To exercise these rights, contact us using the information below. We may need to verify your request.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above. Material changes may be communicated through additional notice where appropriate.

Contact

Questions about this policy or your data: contact@moonstoneslc.com

This policy is provided for transparency and compliance support (including carrier and messaging registration requirements). It is not legal advice; consult qualified counsel for your specific situation.